By rtnadmin, 18 April, 2023

Retain Customers

Customer lifetime value decides the credibility and value of a brand. In order to maximize the lifetime value of your customers you must identify, attract and retain your most loyal customer segments with exciting benefits that value their loyalty to you. Keep your customers from turning to your competitors with exclusive and engaging rewards and loyalty programs.

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Create agile loyalty programs

  • Introduce your reward programs in each step of your customers’ brand journey right from onboarding through their purchases
  • Establish a simple onboarding process with a scan-a-QR-code option or an instant loyalty pass
  • Launch earn and easy-to-redeem loyalty programs
  • Make your loyalty programs simple and easy to earn for your customers
Create agile loyalty programs Create agile loyalty programs Create agile loyalty programs Create agile loyalty programs
Personalization is an excellent way to retention Personalization is an excellent way to retention Personalization is an excellent way to retention Personalization is an excellent way to retention

Personalization is an excellent way to retention

  • Tailor your product recommendations to match your customer interests
  • Get notifications and respond instantly to individual brand mentions and personal messages on different channels
  • Streamline communications with personalized interactions through chatbots or support executives
  • Remember your customers’ special days and give them a unique brand way to celebrate with personalized gifts and rewards
Personalization is an excellent way to retention Personalization is an excellent way to retention Personalization is an excellent way to retention Personalization is an excellent way to retention

Know your customers first

  • Run surveys, collect customer feedback, and host one-on-one customer interactions to gather more information on your customers
  • Segment customers based on the data collected or on the basis of their preferences, demographics, and other factors
  • Gather actionable insights on the preferences of each group
  • Leverage these insights to improvise your loyalty programs
Know your customers first Know your customers first Know your customers first Know your customers first
Enable omnichannel purchase and redemption Enable omnichannel purchase and redemption Enable omnichannel purchase and redemption Enable omnichannel purchase and redemption

Enable omnichannel purchase and redemption

  • Give them the opportunity to make purchases and redeem their rewards instantly across channels
  • Run contests and challenges to attract and retain customers to your brand
  • Share promotional yet informative, relevant, and engaging content
  • Build loyalty programs to satisfy your unique customer needs in the channels of their preference
Enable omnichannel purchase and redemption Enable omnichannel purchase and redemption Enable omnichannel purchase and redemption Enable omnichannel purchase and redemption

Introduce engaging and exciting customer referral programs

  • Establish leaderboards and team challenges to keep up your customer spirits
  • Enable interactive pop-ups with first-time discounts in exchange for their email
  • Run loyalty tournaments to encourage repeat purchases and activate inactive customer interests
  • Automatically add extra reward points for promoting products or for buying multiple products from your estore
Customer referral programs four Customer referral programs four Customer referral programs four Customer referral programs four

Know the pulse of your customer loyalty with a smart loyalty app

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Loyalty mobile app Loyalty mobile app Loyalty mobile app Loyalty mobile app

Launch a loyalty mobile app to keep them in the loop

  • Make it easier for customers to manage their loyalty profile with a mobile app
  • Give your customers the flexibility to claim and redeem rewards and make purchases on the go
  • Send them instant messages on new product launches and offers
  • Issue digital loyalty cards, coupons, and rewards instantly with a mobile wallet
  • Target your customers with location and behavior-based push notifications and in-app notifications
Loyalty mobile app Loyalty mobile app Loyalty mobile app Loyalty mobile app

Gamify your programs to keep customers engaged and excited

  • Create dynamic and interactive loyalty experience with scratch cards, spin wheels, quizzes, and more
  • Encourage them to accumulate more points with cross-channel gamification
  • Let customers create teams of their own and win individual points for their collective efforts
  • Set points for specific games or create personalized brand games to match your loyalty goals
  • Gamify goal-critical milestones to encourage customers and improve engagement rates
Gamified loyalty programs Gamified loyalty programs Gamified loyalty programs Gamified loyalty programs
Drive engagement with loyalty Drive engagement with loyalty Drive engagement with loyalty Drive engagement with loyalty

Uniqueness is what drives engagement

  • Gift your customers with unique badges and challenges every now and then
  • Setup subscription-based loyalty programs to encourage repeat purchases and ensure long-term retention
  • Recognize your customers for their good deeds and commitment by making sustainable practices a part of your loyalty program
  • Pay attention to your brands’ social sentiments with an effective social listening strategy
  • Build customer communities where they can share their brand perspectives, opinions, latest trends, and product discussions
Drive engagement with loyalty Drive engagement with loyalty Drive engagement with loyalty Drive engagement with loyalty

Data-centric loyalty programs can deliver the right insights

  • Get a 360-degree view of the loyalty activities of your customers
  • Encourage customers to share their data with incentivized loyalty programs
  • Identify patterns and derive actionable insights based on user behavior such as customers who haven’t purchased for months, inactive customers, customers who have canceled their subscription, customers who haven’t made a referral, etc
  • Target these customers with tailor-made programs to meet each goal individually
Data-centric loyalty programs Data-centric loyalty programs Data-centric loyalty programs Data-centric loyalty programs
Engage VIP customers Engage VIP customers Engage VIP customers Engage VIP customers

Keep your best customers with better rewards

  • Launch reactivation programs to win back lost customers or encourage inactive customers
  • Offer VIP programs with exclusive benefits for your most loyal customers
  • Encourage repeat purchases and purchase frequency with extra rewards and personalized appreciation
  • Encourage loyal customers to participate in case studies, give feedback and reviews and thank them with rewards for their contributions
Engage VIP customers Engage VIP customers Engage VIP customers Engage VIP customers

Improve the lifetime value of your customers with uniquely designed loyalty programs

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