Maximize customer engagement

Establish a unique personalized way for engaging your customers

Reward them for their brand-related activities—social reviews, referrals, subscriptions, using mobile app, etc

Identify and offer them the reward types they like most

Surprise them with discounts, offers, or freebies every now and then

Gamify your customer loyalty goals, challenges, and rank or tier advancements

Establish value-based relationships by making them a part of your CSR initiatives or by giving them a chance to donate to causes they support

Run referral campaigns to drive instant results

Promote your referral program across all channels

Generate a unique referral code or link for each customer

Welcome new referrals with exciting welcome offers and discounts

Track referrals with the unique referral code or link

Offer double rewards for repeat referrals

Identify the right kind of rewards for your referral program based on referral analytics

Connect with them on their special days with freebies, discounts, or coupons

Collect relevant data on product offerings and customer segments to design personalized reward programs

Identify the right personalization strategy for each customer segment

Create targeted offers, deals and discounts that complement their specific needs

Encourage them through real-time notifications to share their brand stories on social media

Offer flexible redemption options for your customers across all touch points

Ensure convenient and frictionless redemption experiences across devices and channels

Build easy-to-use and easy-to-navigate redemption pages

Integrate a ‘how-to-redeem’ guide to assist and engage your customers with the redemption process

Introduce premium tiers and ranks in your loyalty program

Run exclusive reward programs for each tier

Make your customers feel privileged with tier or rank-specific rewards

Extend early access and special invites to your product launches or discount programs to your privileged customers

Identify your customer preferences when deciding on the type of reward programs you offer

Analyze your customer needs and buying behavior to make customer-centric decisions

Connect customers with loyalty communities to drive engagement

Get a 360° view of your customer journey to provide a seamless customer experience

Ensure transparency in each level of their brand journey by displaying real-time product availability, pricing details, and ways to earn and redeem rewards

Monitor customer satisfaction scores across your products and loyalty programs

Set clear goals in your loyalty program for customers to achieve

Analyze the performance of your loyalty programs to identify which are working and which are not

Measure your customer retention rates, conversion rate, attrition rate, and net promoter score

Prioritize high-value customers with faster response times and issue resolution

Offer premium ranks for your high-value customers

Notify them if they are close to achieving the next tier or rank and encourage them to level up to the next

Develop an effective social listening strategy to win brand credibility and trust

Listen to your customer concerns, dissatisfactions, and compliments

Create engagement with transactional loyalty programs that reward points for purchases and transactions

Drive engagement with behavioral loyalty programs by influencing customers’ buying behavior through double rewards or instant redemption programs depending on purchase frequency or purchases made at specific times

Reward customers with social loyalty program for their brand-related activities on social media including mentions, shares, likes, follows, etc

Launch engagement loyalty programs to appreciate customer’s brand engagement efforts such as email sign ups, newsletter subscriptions, survey participation, etc

Connect with your customers through emotional loyalty programs that attach customers emotionally through a feeling of exclusivity with the brand through special invites, wishes, surprise gifts and discounts on their special days

Launch advocacy loyalty programs to appreciate customer efforts of extending the brand’s reach through referrals, testimonials, and reviews

Run a detailed research before introducing new loyalty programs

Continuously test and learn your customers changing behavior and preferences

Analyze and identify patterns in customer purchase behavior

Employ analytics tools to measure customer engagement rates of your loyalty programs

Track crucial customer engagement metrics such as net promoter score, customer satisfaction rate, customer lifetime value, and customer attrition rate