By rtnadmin, 23 May, 2023

Increase Customer Lifetime Value

Customer lifetime value or CLTV is directly proportional to brand credibility. A potential loyalty program can increase a brand’s CLTV by manifolds.

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Personalize customer experience

  • Enhance personalization through an effective customer feedback system
  • Offer personalization to a level where a buyer becomes a repeat customer
  • Build a stronger foundation for a robust customer relationship through personalized customer service
  • Improve customer engagement by considering their likes and dislikes
Retyn Dashboard Personalized customer feedback Customer likes and dislikes
Retyn Dashboard Connect with customers Give customers priority treatment

Engage through effective content

  • Connect with customers across various channels through engaging, value-packed, and relevant content
  • Talk to them beyond the brand and business to keep them engaged with their topics of interest
  • Measure content engagement rate to calculate the effectiveness of a particular campaign
  • Give them priority treatment by giving them a VIP invite to a product launch or a brand gathering
Retyn Dashboard Connect with customers Give customers priority treatment

Upselling and cross-selling

  • Persuade your customers to purchase add-on products with their primary purchase through upselling and cross-selling
  • Consider their buying choice, purchase behavior, and attitude to upsell or cross-sell your products rightly
  • Offer more reward points for products purchased through upselling and cross-selling
Retyn Dashboard Upsell and cross-sell to customers More rewards for upsell and cross-sell
Retyn Dashboard More Freebie for feedback Enhance customer emotions

Complimentary upgrades and incentives

  • Get closer to your customers with timely rewards and benefits
  • Add value to your relationship with customers by categorizing and rewarding them based on tiers.
  • Give out a new product or service as a freebie through which you could get feedback for further improvements
  • Enhance your customer’s emotions with the brand through a simple, cost-efficient giveaway
Retyn Dashboard More Freebie for feedback Enhance customer emotions

Customer training program

  • Educate customers with product development and market trends–a great way to add value to your customer’s relationship with your brand
  • Invite elite customers over to the product manufacturing unit to show them how each product is produced and reaches their hands
  • Design an effective customer training program for higher customer loyalty and a lesser churn rate
Retyn Dashboard Educate customers on market trends Invite elite customers

Improve your customer lifetime value effectively and efficiently

Learn how
Retyn Dashboard Points and rewards transaction history Rewards through emails

Transparent transactions

  • Explain your terms and conditions clearly to your customers
  • Inform customers from time to time whenever policies or conditions are updated, altered, or revoked
  • Display transaction history points redeemable, and points to be achieved to the next milestone clearly
  • Get reward coupons delivered through emails or as checkout codes instantly once they have reached a milestone.
Retyn Dashboard Points and rewards transaction history Rewards through emails

Omnichannel support

  • Provide seamless support across an integrated network of devices and touchpoints
  • Deliver prompt responses to concerns or complaints
  • Offer 24/7 support for queries or any issues faced
  • Build a knowledge base with FAQs, videos, tutorials, etc
Retyn Dashboard Customer enquiries and support Knowledge base for customers
Retyn Dashboard Customer satisfaction survey Analyze customer feedbacks

Gather actionable feedback

  • Conduct customer satisfaction surveys to understand where you stand in your customer’s hearts
  • Understand your customer's choices and preferences to enhance customer experience and satisfaction
  • Take every feedback into account to analyze the brand’s journey with the customer
  • Implement a social listening strategy to retrieve data on customer opinion on the internet
Retyn Dashboard Customer satisfaction survey Analyze customer feedbacks

Detect pain points and find solutions

  • Identify common challenges that bother most customers
  • Categorize them according to priorities and assign them to respective departments to solve the issues instantly
  • Identify every minor issue which could otherwise be a significant drawback from the customer's point of view
  • Detect and trace relevant customer data on why a happy customer has not become a repeat customer or a brand promoter
Retyn Dashboard Common customer challenges Prioritize customer issues
Retyn Dashboard Target customer communities Platform for customer community

Foster customer relationship

  • Target communities and nurture them according to their values and interests
  • Pay attention to their attitudes, and behaviors to understand how these nuances impact the business
  • Launch hyper-targeted rewards for communities based on their needs and wants
  • Create a platform for communities and let your customers be your brand advocates
Retyn Dashboard Target customer communities Platform for customer community

Improve customer lifetime value in more ways than one

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