Increase Customer Lifetime Value
Customer lifetime value or CLTV is directly proportional to brand credibility. A potential loyalty program can increase a brand’s CLTV by manifolds.
Personalize customer experience
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Enhance personalization through an effective customer feedback system
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Offer personalization to a level where a buyer becomes a repeat customer
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Build a stronger foundation for a robust customer relationship through personalized customer service
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Improve customer engagement by considering their likes and dislikes
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-one.png)
![Personalized customer feedback](/sites/default/site-files/personalized-customer-feedback.png)
![Customer likes and dislikes](/sites/default/site-files/customer-likes-dislikes.png)
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-two.png)
![Connect with customers](/sites/default/site-files/connect-with-customers.png)
![Give customers priority treatment](/sites/default/site-files/give-customers-priority-treatment.png)
Engage through effective content
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Connect with customers across various channels through engaging, value-packed, and relevant content
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Talk to them beyond the brand and business to keep them engaged with their topics of interest
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Measure content engagement rate to calculate the effectiveness of a particular campaign
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Give them priority treatment by giving them a VIP invite to a product launch or a brand gathering
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-two.png)
![Connect with customers](/sites/default/site-files/connect-with-customers.png)
![Give customers priority treatment](/sites/default/site-files/give-customers-priority-treatment.png)
Upselling and cross-selling
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Persuade your customers to purchase add-on products with their primary purchase through upselling and cross-selling
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Consider their buying choice, purchase behavior, and attitude to upsell or cross-sell your products rightly
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Offer more reward points for products purchased through upselling and cross-selling
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-three.png)
![Upsell and cross-sell to customers](/sites/default/site-files/upsell-to-customers.png)
![More rewards for upsell and cross-sell](/sites/default/site-files/more-rewards-for-upsell.png)
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-four.png)
![More Freebie for feedback](/sites/default/site-files/freebie-for-feedback.png)
![Enhance customer emotions](/sites/default/site-files/enhance-customer-emotion.png)
Complimentary upgrades and incentives
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Get closer to your customers with timely rewards and benefits
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Add value to your relationship with customers by categorizing and rewarding them based on tiers.
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Give out a new product or service as a freebie through which you could get feedback for further improvements
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Enhance your customer’s emotions with the brand through a simple, cost-efficient giveaway
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-four.png)
![More Freebie for feedback](/sites/default/site-files/freebie-for-feedback.png)
![Enhance customer emotions](/sites/default/site-files/enhance-customer-emotion.png)
Customer training program
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Educate customers with product development and market trends–a great way to add value to your customer’s relationship with your brand
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Invite elite customers over to the product manufacturing unit to show them how each product is produced and reaches their hands
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Design an effective customer training program for higher customer loyalty and a lesser churn rate
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-five.png)
![Educate customers on market trends](/sites/default/site-files/educate-customers.png)
![Invite elite customers](/sites/default/site-files/elite-customer-invitation.png)
Improve your customer lifetime value effectively and efficiently
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-six.png)
![Points and rewards transaction history](/sites/default/site-files/points-transaction-history.png)
![Rewards through emails](/sites/default/site-files/rewards-through-email.png)
Transparent transactions
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Explain your terms and conditions clearly to your customers
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Inform customers from time to time whenever policies or conditions are updated, altered, or revoked
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Display transaction history points redeemable, and points to be achieved to the next milestone clearly
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Get reward coupons delivered through emails or as checkout codes instantly once they have reached a milestone.
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-six.png)
![Points and rewards transaction history](/sites/default/site-files/points-transaction-history.png)
![Rewards through emails](/sites/default/site-files/rewards-through-email.png)
Omnichannel support
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Provide seamless support across an integrated network of devices and touchpoints
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Deliver prompt responses to concerns or complaints
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Offer 24/7 support for queries or any issues faced
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Build a knowledge base with FAQs, videos, tutorials, etc
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-seven.png)
![Customer enquiries and support](/sites/default/site-files/customer-support-for-enquiries.png)
![Knowledge base for customers](/sites/default/site-files/knowledge-base-for-customers.png)
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-eight.png)
![Customer satisfaction survey](/sites/default/site-files/customer-satisfaction-surveys.png)
![Analyze customer feedbacks](/sites/default/site-files/analyze-customer-feedback.png)
Gather actionable feedback
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Conduct customer satisfaction surveys to understand where you stand in your customer’s hearts
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Understand your customer's choices and preferences to enhance customer experience and satisfaction
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Take every feedback into account to analyze the brand’s journey with the customer
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Implement a social listening strategy to retrieve data on customer opinion on the internet
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-eight.png)
![Customer satisfaction survey](/sites/default/site-files/customer-satisfaction-surveys.png)
![Analyze customer feedbacks](/sites/default/site-files/analyze-customer-feedback.png)
Detect pain points and find solutions
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Identify common challenges that bother most customers
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Categorize them according to priorities and assign them to respective departments to solve the issues instantly
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Identify every minor issue which could otherwise be a significant drawback from the customer's point of view
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Detect and trace relevant customer data on why a happy customer has not become a repeat customer or a brand promoter
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-nine.png)
![Common customer challenges](/sites/default/site-files/common-customer-challenges.png)
![Prioritize customer issues](/sites/default/site-files/prioritize-customer-issues.png)
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-ten.png)
![Target customer communities](/sites/default/site-files/target-customer-communities.png)
![Platform for customer community](/sites/default/site-files/platform-for-customer-community.png)
Foster customer relationship
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Target communities and nurture them according to their values and interests
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Pay attention to their attitudes, and behaviors to understand how these nuances impact the business
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Launch hyper-targeted rewards for communities based on their needs and wants
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Create a platform for communities and let your customers be your brand advocates
![Retyn Dashboard](/sites/default/site-files/retyn-dashboard-cltv-ten.png)
![Target customer communities](/sites/default/site-files/target-customer-communities.png)
![Platform for customer community](/sites/default/site-files/platform-for-customer-community.png)
Improve customer lifetime value in more ways than one